This Policy explains when a FullBoosts order can be cancelled and when you are entitled to a refund. It forms part of the Terms of Service. FullBoosts sells services performed by a person on or with your game account; nothing physical is shipped and nothing is "returned".
1. Principles
- 1.1.Talk to us first. Most problems are solved in the order chat or by support without a formal refund. Support: the "Report a problem" button on the order, a support ticket, or administrator@fullboosts.com with your order code (for example FB-1234).
- 1.2.Refund decisions follow this Policy. Where a situation is not covered, we decide case by case and may offer goodwill refunds or wallet credit.
- 1.3.Filing a chargeback instead of contacting us is a breach of the Terms (Section 6 below).
2. Cancelling an order
- Before payment completes: an abandoned or cancelled checkout is never charged; any wallet balance reserved for it is released automatically.
- Paid, no Booster assigned yet: contact support and we cancel and refund in full, to the original payment method or, if you prefer, to your wallet.
- Booster assigned or work started: you can no longer cancel from your side because the Booster has committed time. Open a dispute if something is wrong (Section 4).
3. When you are entitled to a refund
- 3.1.We cannot deliver. No Booster is assigned within the time shown on the offer, or the assigned Booster cannot complete the Service and no replacement is found: full refund. This is the "money-back guarantee if we can't deliver" shown on our offers.
- 3.2.Not delivered as described. The completed work does not match the order (wrong rank, level, quantity or option). Open a dispute during the 72-hour review window that starts when the Booster marks the order delivered, before you confirm it; depending on the outcome we complete the missing part, refund the undelivered part, or refund in full.
- 3.3.Partial delivery. Part of a multi-step Service was completed and the rest cannot be: the undelivered part is refunded pro rata based on the price of the steps.
- 3.4.Harm or misconduct by the Booster. A Booster caused demonstrable harm to your account (loss of rank, currency or items, changed settings or credentials, use of unauthorized software, sharing your account): full refund, and the Booster is removed from FullBoosts.
- 3.5.Duplicate charge or billing error: refunded in full as soon as we confirm it with Stripe.
4. Disputes
- 4.1.Open a dispute from the order page ("Report a problem") or through support before confirming delivery and within the 72-hour review window. The order pauses and any game credentials on it are erased at once, so the Booster loses access; support reviews the chat, progress notes and screenshots from both sides. If the dispute is resolved and work resumes, you enter fresh credentials.
- 4.2.We aim for a first response within 24 hours and a decision within 7 days. Outcomes: completion of the Service, reassignment to another Booster, partial refund, full refund, wallet credit, or dismissal with an explanation.
- 4.3.The decision is final for the order between you and the Booster. It does not limit your rights under Section 15 of the Terms.
5. What is not refundable
- The Service was completed as described and you confirmed delivery, or the order completed automatically because you did not confirm or dispute within the 72-hour review window after delivery. Contact support if you believe something went wrong after that; we review such cases in good faith, and mandatory consumer rights are unaffected.
- You changed your mind after the Booster started, unless the Booster agrees or the dispute team finds in your favour.
- The Service could not be completed because of something on your side: wrong credentials, character or region details you did not correct when asked, a game ban that predates the order, or you played on the account during a piloted Service after being asked not to.
- The delivery window shown on the offer has not yet passed. Please allow the full estimated time before asking for a refund for delay.
- A publisher warned, restricted or banned your game account. You accept this risk under Section 9 of the Terms. (Harm caused by a Booster breaking our rules is refundable under 3.4.)
- A price change after your purchase.
- Coupon value, cashback and referral rewards: a refund returns what you actually paid; discounts and rewards earned on the refunded order are reversed.
6. How refunds are paid
- To the original payment method. Card refunds are issued through Stripe and usually appear within 5 to 10 business days, depending on your bank.
- The part paid with wallet balance returns to your wallet immediately.
- Where you prefer it and the law allows, a card payment can be refunded to your wallet instead so you can reorder at once.
- 6.4.Chargebacks. Contact us before disputing a charge with your bank. A chargeback for an order delivered as described, or filed while a refund is already in progress, breaches the Terms: the account may be suspended, the order evidence is submitted to the payment network and the amount and fees may be recovered through lawful means. If you already filed one and want to resolve it directly, email administrator@fullboosts.com at once.
7. In-game currency, items and account listings (website only)
- 7.1.Currency and item orders are refundable if delivery was not made within the agreed time, only part was delivered and the seller cannot complete it, or the delivered currency or items were removed from your account because the seller obtained them improperly.
- 7.2.They are not refundable if you gave wrong character, server or faction details, if you spent, traded or transferred what you received before asking, or if your account was penalized for a risk the listing disclosed before delivery.
- 7.3.Account listings. The seller must hand over valid, working access that matches the listing within the time shown. After hand-over you must change every available credential and security setting immediately and then confirm receipt; confirming (or automatic confirmation after the period shown on the listing) starts the warranty period shown on the listing, which is set per game. During the warranty period you are entitled to a full refund or an equivalent remedy if the seller recovers, reclaims, accesses or otherwise interferes with the account, if the credentials stop working, or if the account materially differs from the listing; you must give reasonable evidence, and the seller's payout is held until the warranty period ends. Loss caused by you, publisher action unrelated to the seller, or security changes you did not make are handled separately. Purchases are not refundable after the warranty period ends.
8. Orders placed in the mobile app
- Orders in the FullBoosts app are the same orders you see on fullboosts.com and follow this Policy in full. Payment in the app is taken by Stripe or from your wallet, not by Apple or Google, so refunds are handled by FullBoosts and not through the App Store or Google Play.
9. Contact
- Refund questions: open a support ticket from your dashboard or the app, or email administrator@fullboosts.com with your order code. Fullboosts LLC, 1111B South Governors Avenue, #50042, Dover, DE 19904, United States.